Support center

How can we help?

Guides and troubleshooting for the MC BioTechnical Solutions service portal.

Before you sign in

How do I get an account?

Accounts are provisioned by MC BioTechnical Solutions. If your organization is a customer and you cannot sign in, contact your service coordinator — they will set you up with your work email and a first password.

I have a password but cannot sign in.

Make sure you are using your work email and the password issued to you. If you forgot it, use the Forgot password link on the sign-in page and follow the emailed reset link.

What can I do inside the portal?

Customers open and track service tickets and talk to their assigned engineer. Technicians claim, work, and report on tickets. Everything is mirrored to Monday.com, our system of record.

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Still stuck? Once you can sign in, reply on your ticket or contact your service coordinator — they can see the same ticket you see.